"Essential" cookies let you move around the website and use essential features like secure areas and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.
| Name | Description | Expiration |
|---|---|---|
| Apache | This cookie is set to provide a unique identification of the User and is passed back to the server with each subsequent request. The cookie allows us to distinguish between requests from multiple Users vs. multiple requests from the same User. The information is used by many features of the Content Management System as well as the systems responsible for protecting the website from abuse (e.g. a Denial of Service attack). | one "session" (i.e. until the browser is closed) |
| cookie_option_shown | This cookie controls whether the "privacy options" tab has been shown to the User. The tab appears only once per session on the first page that the User lands on. | one "session" (i.e. until the browser is closed) |
| privacy_preference | This cookie is set to record the fact that a User has opted to disable cookies. | 1 year from set/update. |
| privacy_cookie_status | This cookie is set to record the fact that a User has opted to enable cookies. | 1 year from set/update. |
| cms_device | This cookie detects what type of device is being used so that the user experience can be tailored accordingly. | 6 months from set/update. |
"Essential" cookies let you move around the website and use essential features like secure areas and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.
| Name | Description | Expiration |
|---|---|---|
| lc_cid | The purpose of this cookie is to verify the identity of a user in Live Chat and track them across page refreshes and chat interactions by applying a randomized ID. This is required to ensure the web visitor can interact effectively with the chat function. | one "session" (i.e. until the browser is closed) |
| lc_cst | The purpose of this cookie is to authorize the customer and temporarily authenticate this user with Live Chat. This is required to ensure the user can use the chat function. | one "session" (i.e. until the browser is closed) |
| _oauth_redirect_detector | This cookie is set when the initial POST to https://accounts.livechatinc.com/customer/token happens, and this cookie we are using detects any unwanted redirections to the account's domain. The cookie is just in case, for example, a redirection loop would happen, that could interrupt our services. | This cookie expires after 30 sec |
| Name | Description |
|---|---|
| _fbp, fr | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
| lastExternalReferrer, lastExternalReferrerTime | Detects how the user reached the website by registering their last URL-address. |
We use Google Analytics 4 to understand how visitors use our website. It sets first-party cookies that assign each browser a randomly generated client ID, so that we can measure visits, sessions and the general performance of the site. This client ID does not tell us your name or contact details, but it is treated as personal data under UK data protection law and is only set with your consent. For more information see Google's Privacy & Terms.
| Name | Description | Expiration |
|---|---|---|
| _ga | Set by Google Analytics 4 to distinguish users by assigning a randomly generated client ID. Used to calculate visitor, session and campaign data. | 2 years (browsers commonly cap first-party cookies at around 13 months, so the effective lifespan is often shorter) |
| _ga_<container-id> | Set by Google Analytics 4 to persist session state for this property, so that page views within a single visit are grouped into one session. | 2 years (similarly capped in practice) |
| _gid | Set by Google Analytics 4 to distinguish users on a daily basis by assigning a randomly generated client ID. Used to measure engagement time and session data. Present on some configurations only. | 24 hours |
| _gat_gtag_<id>, _dc_gtm_<GTM-id> | Set by Google to throttle the rate at which requests are made. Present on some configurations only. | 1 minute |
| Name | Description | Expiration |
|---|---|---|
| hubspotutk | Set by HubSpot to keep track of a visitor's identity across sessions. Contains an anonymous identifier used to deduplicate contacts when a form is submitted. More information from HubSpot. | 6 months |
| __hstc | Set by HubSpot as the main visitor tracking cookie. Stores the visitor's identity, initial visit timestamp, last visit timestamp, current visit timestamp, and session count. More information from HubSpot. | 6 months |
| __hssc | Set by HubSpot to keep track of sessions. Stores the domain, page view count within the session, and session start timestamp, used to determine whether to increment the session count in __hstc. More information from HubSpot. | 30 minutes |
| __hssrc | Set by HubSpot to determine whether a visitor has restarted their browser since their last visit. If absent when HubSpot processes cookies, the visit is treated as a new session. More information from HubSpot. | Session (deleted when the browser is closed) |
| Name | Description | Expiration |
|---|---|---|
| rs_tracking_id | Set by ReviewSolicitors to track referrals and activity originating from the firm's profile on the ReviewSolicitors platform. Used to attribute visits and enquiries back to the embedded widget. More information from ReviewSolicitors. | 180 days |
| Name | Description | Expiration |
|---|---|---|
| uid | Set by Simpli.fi, a programmatic advertising platform, to assign a unique identifier to the visitor's browser. Used to build a profile of the visitor's browsing behaviour across websites in order to serve targeted advertising. More information from Simpli.fi. | Up to 1 year |
| uid_syncd | Set by Simpli.fi to record that the visitor's unique identifier has been synchronised with Simpli.fi's advertising technology partners, enabling consistent targeting across multiple ad platforms. | Up to 1 year |
