• Thank you for all your help and advice. I would recommend you to anyone needing a good solicitor
  • Professional and friendly service!
  • Always most helpful, knowledgeable and understanding. Very pleasant and efficient
  • Thank you very much for all of the work that you have done, delighted with the speed with which matters were concluded

Compliance Information

Martin Tolhurst Solicitors is the trading name of Martin Tolhurst Partnership LLP, a Limited Liability Partnership whose registered office is 7 Wrotham Road, Gravesend, Kent DA11 0PD. A full list of the Partners/Members of the LLP is available on request. Martin Tolhurst Solicitors is regulated by the Solicitors Regulation Authority.

SRA number:- 00408855

LLP number:- OC308980

VAT number:- GB 203323325

If you have an issue of professional conduct then please contact Martin Tolhurst Solicitors in the first instance. Alternatively please contact the Solicitors Regulation Authority www.sra.org.uk, quoting our SRA number 00408855.

PRIVACY POLICY

Martin Tolhurst LLP is firmly committed to the need to safeguard the privacy of our clients and to maintaining compliance with privacy legislation. All information about our clients is processed in accordance with the General Data Protection Regulations (GDPR) and the UK Data Protection Act 2018. Data Protection is not treated by us in isolation – we are mindful we must observe client confidentiality, and legislation such as the Anti-Money Laundering Regulations 2017 and Proceeds of Crime Act 2002. We also have some data and information protected by the unique concept of legal privilege.

Download the full PDF Privacy Policy

The purpose of this policy is to ensure that clients are aware of the data we hold, what we do with it and what client right’s exist on their data. We have set out this policy to ensure our Privacy Policy is  concise, transparent, intelligible and easily accessible. We have tried to ensure that this policy is written in clear and plain language. If you require a printed paper copy of this policy sent to you by post, or in larger print please contact the Data Protection officers of the Firm set out in the schedule.

COMPLAINTS

Martin Tolhurst Solicitors has a complaints procedure, a copy of which can be found below. If you need to pursue a complaint then please refer to the Legal Ombudsman but please refer your complaint to Martin Tolhurst Solicitors in the first instance.

Download the PDF for complaints procedure

You may have approached or instructed us via our website, or we may have sent you an on-line link to commence our work, and your instructions may therefore constitute "online" trading with us. The European Union, with effect from 15th February 2016, requires all on-line traders, irrespective of whether they market products or services to consumers in other EU member states, require us to put a link to the European Commission's website informing you as client/consumers with us of the existence of the Online Dispute Resolution platform and the possibility of using it to resolve disputes together. The link to this platform is: http://ec.europa.eu/consumers/odr

If you wish to use this platform, please advise us and the appropriate email contact for this purpose is: rcarter@martintolhurst.co.uk

INSURANCE

Martin Tolhurst Solicitors has professional indemnity insurance in accordance with the Solicitors Regulation Authority requirements with QBE Insurance (Europe) ltd, Plantation place, 30 Fenchurch Street, London, EC3M 3BD. Policy number: PISRQM028329.

If you believe you have a claim you should contact Martin Tolhurst Solicitors in the first instance.

INTEREST RATE AND FINANCIAL COMPENSATION POLICY.

In accordance with SRA Accounts Rules this Firm has an interest rate Policy which confirms that we will pay interest to Clients on monies that we hold where it fair and reasonable to do so. The terms of the Policy and the rates payable change in accordance with Bank interest rates. To view a copy of the Interest Rate Policy please check our website – the Client code to enter is MTP.

If any Bank in which we hold funds should fail you can seek to claim compensation under the Financial Services Compensation Scheme. The limit is currently £85,000 per account but it may be less if you already have funds with that particular Bank or Financial Institution. Martin Tolhurst LLP will not be liable for any excess of the current FSCS limit.

If you believe that interest is due and has not been paid to you, or the amount of interest paid to you is insufficient you should ask for the matter to be reviewed by our Complaints Partner, Jane Williams, and speak to her on 01474 706168.

Download the client account interest policy PDF