At Martin Tolhurst Solicitors, we’re looking for an Account Manager to join our New Business Team. You’ll play a key role in speaking with clients who are buying and selling property, managing referrals, liaising with estate agents and internal colleagues, and helping to convert enquiries into new business.
Purpose
The role involves dealing with clients buying and selling houses, in addition to liaising with estate agents and internal colleagues.
Job description
The role includes but is not limited to the following:
- Managing referrals and business from a portfolio of offices. Feeding back on quality of referrals, results of calls and any work needed from the office to convert referrals into instructions.
- Updating Branch Managers of Group offices on weekly and monthly performance, suggesting improvement where necessary and possible
- Handling outbound and inbound telephone calls to referred clients selling and/or buying property to secure instructions and business for MTP
- Working to meet and exceed monthly targets
- Discussing the benefits of the Conveyancing service provided by the firm and providing quotes where necessary
- Taking and processing card payments, updating Monies on Account spreadsheet for Accounts department
- Processing end of day credit card banking.
- Monitoring and chasing outstanding paperwork from clients
- Providing information regarding referred clients to Fee Earners and secretaries within the firm via Welcome Call Summaries and ad hoc communications/conversations
- Undertaking administrative duties such as photocopying, filing and updating client details
- Accessing and inputting data on to the firm’s client database and Excel spreadsheets
- Involvement with Weekly and Monthly Departmental Reports on referrals, Instructions, Exchanges and Conversions
- Working as part of the New Business Team
- Providing cover for absent colleagues
- Handling all confidential information discreetly
The Candidate
To be successful in your application, you will possess the following attributes:
- Customer service experience is key
- Confident, friendly and outgoing telephone manner
- Flexibility and patience
- Excellent eye for detail
- Highly organised and able to prioritise, working on multiple tasks at one time
- Initiative
- Good written and verbal communication skills
- Strong IT skills
Why Join Martin Tolhurst Solicitors?
This is a great opportunity to join an established and award-winning Kent law firm, working as part of a friendly and supportive team.
We offer an excellent salary and benefits package, alongside the opportunity to develop your career within a growing firm.
If you are interested in joining Martin Tolhurst, please send your CV with a covering letter and your salary expectations to Chloe Luck, Recruitment Resourcer at cluck@martintolhurst.co.uk.
