• Thank you for all your help and advice. I would recommend you to anyone needing a good solicitor
  • Professional and friendly service!
  • Always most helpful, knowledgeable and understanding. Very pleasant and efficient
  • Thank you very much for all of the work that you have done, delighted with the speed with which matters were concluded

New Enquiries Administrator

We have a fantastic opportunity for a New Enquiries Administrator to join our busy and successful award winning law firm in Kent. 

Purpose

Being the first point of contact when booking initial consultations whilst working alongside Fee Earners, Solicitors, Partners, Senior Management and support staff across all of our offices. You must maintain and progress the smooth transitioning of enquiries from new and existing clientele.

Job description

The role includes but is not limited to the following:

  • Dealing with New Enquires that come into the office, via email or by phone
  • Completing enquiry forms and other relevant key documentation related to each enquiry
  • Booking appointments and initial consultations for clients and sending confirmation letters
  • Updating and maintaining enquiry tracking spreadsheets to the highest standards
  • Following up after appointments
  • Organising, filing and keeping track of post-appointment documentation and following up after appointments
  • Working alongside the Client Relationship/Marketing Manager, Fee Earners, Solicitors and Secretarial teams - maintaining the key lines of communication
  • Keeping up to date with firm offers to offer to our new and existing clients including our latest Will offers
  • Nurturing both new and existing clients
  • Ad-hoc office administration tasks
  • Inputting new client details into our client system, Proclaim
  • Reception duties                                                

The Candidate

To be successful in your application, you will possess the following attributes:

  • Customer service experience is key
  • Sales experience would be advantageous
  • Friendly and approachable with enthusiasm
  • Flexibility and patience
  • Excellent eye for detail
  • Highly organised and able to prioritise, working on multiple tasks at one time
  • Initiative
  • Good written and verbal communication skills
  • Experience of working within a Solicitors firm would be beneficial
  • Qualifications in Law preferred
  • Strong IT skills

The firm runs an established case management system, Proclaim and is Lexcel Accredited

Excellent salary and benefits

If you are interested in the above vacancy, please send your CV to Rachael Andrews, HR Manager at randrews@martintolhurst.co.uk.