• The Best Solicitors! I would definitely recommend.
  • I would highly recommend Martin Tolhurst Solicitors as a very professional company with helpful staff willing to go that extra mile to help their customers.
  • Absolute excellent professional and outstanding service!
  • The diligence and persistence of the team shone through and made the stressful process of buying much easier.
  • 10/10 service would use again in a heartbeat.

Account Manager / Customer Service - Sittingbourne

We have a fantastic opportunity for an Account Manager seeking a new challenge with an award winning firm.


The role involves dealing with clients buying and selling houses, in addition to liaising with estate agents and internal colleagues.

Job Description

This role involves but is not limited to:

  • Handling outbound and inbound telephone calls to referred clients selling and/or buying property to secure instructions and business for the firm
  • Discussing the benefits of the Conveyancing service provided by the firm and providing quotes where necessary
  • Monitoring and chasing outstanding paperwork from clients
  • Providing information regarding referred clients to Fee Earners and secretaries within the firm via Welcome Call Summaries and ad hoc communications/conversations
  • Accessing and inputting data on to the firm’s client database and Excel spreadsheets

The Candidate

To be successful in your application, you will possess the following attributes:

  • Customer service experience is key
  • A confident, friendly and outgoing telephone manner
  • Ability to use your own initiative and be able to prioritise your workload
  • Excellent written and verbal communication skills
  • Excellent eye for detail
  • Highly organised and able to prioritise, working on multiple tasks at one time
  • Strong IT skills

You will be based at our Sittingbourne office, working in a friendly expert team.

Excellent salary and benefits.

f you would like to apply please send your CV to our HR department -  Rachael Andrews, randrews@martintolhurst.co.uk.